Privacy Policy

Privacy Policy for KWD Flowers & Events

KWD Flowers & Events (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website at https://kwdflowersnevents.com or interact with our services. We adhere to the requirements of the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide:

• Name
• Email address
• Phone number
• Billing and shipping address
• Event details (e.g., dates, venue, preferences)
• Any other information submitted through forms, orders, or contact inquiries

b) Information Collected Automatically:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on site
• Referral sources
• Cookies and tracking data (see section 6)

2. How We Use Your Information

We may use your personal information to:

• Provide and deliver floral and event services
• Process payments and send order confirmations
• Respond to your inquiries and provide customer support
• Improve our website and offerings
• Send non-promotional communications (e.g., booking confirmations, service updates)
• Comply with legal obligations

We do not sell your personal information.

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract (e.g., fulfilling your order or service request)
• Compliance with a legal obligation
• Our legitimate interests (e.g., customer service or analytics)

4. Your Rights Under the CCPA (California Residents)

As a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request access to your personal data
• Request deletion of your personal information
• Correct inaccurate personal data
• Opt-out of the sale of your personal data (we do not sell personal data)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, email us at:
📧 kwdflowers@gmail.com

We may need to verify your identity before responding to certain requests.

5. Your Rights Under the GDPR (EU/EEA Residents)

If you are located in the European Union or EEA, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal data (“right to be forgotten”)
• Restrict or object to data processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a supervisory authority

You can exercise these rights by contacting us at:
📧 kwdflowers@gmail.com